Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Here are some other advantages:
O****w –
Love massaging this on my face. I use this to massage my arms and back and it feels AMAZING.
W***n –
This really helps relax my facial muscles.
D****k –
It is what it is. Does give you that pinching/massaging sensation when you roll it. Works better on arms/legs.
T***m –
I love this. I use it mostly for y face and neck
V****e –
Works as intended. It has not scratched at all even though it has been thrown around a few times. Great quality and it is a fair price.
S****y –
Love it my face feels tight after 1 use
T*****a –
I have found this simple massager useful for more than just the face — back knots, leg cramps, sore arms. Incredibly useful tool
C***l –
Worked great but squeaks now when I use it.
W***y –
Love it! And so does my mom and clients! Feels so good on the face and with consistency you will see an improvement in facial structure
F****h –
Works great helped with cellulite on my legs.
I***q –
If you roll it on your body in certain areas it does grab your skin. Nothing horrible but a surprise the first few times you use it. It will help if used regularly.
E***k –
Works great and is special if you use it with your favorite oil
E***a –
Amazing for my wife’s face and body especially her leg. she said much better put on some body oil or lotion before using this roller. She loves it so much.
G***n –
Very happy! I love my roller and use it several times a day:)
V***a –
Very convenient and effective massager. I liked it very much.
R****l –
Helps relieve sore muscles and the massager is helpful for drainage. Disliked that inner packaging was dirty. So thoroughly sanitized massager, as usual, before use.
B****y –
Love this!!! I can feel it lifting the muscles. Exactly what I wanted.
Y****a –
Very good!
L***k –
I haven’t used it long and consistently enough to tell if it makes a difference. But I purchased another for my mom since it’s better than nothing. Good price!
D****a –
You gotta love this product! I use it ALL OVER my body. It’s a dream.
S****m –
Very pleasant feeling and I enjoy the massage. Looks like it’s helping get my legs into better shape. But I’m also dieting and exercising so it’s just one of the tools to getting rid of the jelly legs
J**n –
Love this, if you stay consistent with it – can see a noticeable difference
M***w –
I was skeptical, but when I got the product and started using it, it was amazing the feeling on the fascia and arm muscles. It is not just for facial use, it can be used on many parts of the body. I’m very happy with the product.
H***o –
It’s good for my face and body massage.use it often to keep u younger.nice
Z***c –
Not satisfied
G***e –
Works very well for facial massage as well as body massage. This has helped better than even professional massage to manage my upper chest lymphedema. I highly recommend this to anyone thinking of purchasing.
N**l –
I like this product, I am using it for my face and body as well, bought this one for my mom
W*****t –
This thing is great!!
A**a –
Can’t believe that something so simple works so well. I have a closet full of expensive face toys and this one by far, has done the job better than anyone I have ever purchased. Bought one for my sister and she can’t put it down. Plan to order more for me and for gifts..
A****y –
Feels good, have not seen many results yet, however, it is a good facial massager.
R***n –
Very nice and relaxing
P****y –
I Absolutely Love, Love, Love this product! I saw an actress use a more expensive product that looked just like this one. I get puffy cheeks and I feel like I can see a Major difference! Also it works wonders for headaches and body aches. I want to buy a bunch for my family members!
Z****y –
Works as advertised. Has to be used on an almost daily basis to see improvement.
L****c –
It is so easy to work and massage