Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***y –
Not so spacious as I expected, but I hope should be enough for 2 adults and 2 little kids :-). Quite well sewn, but the material could be thicker. On the other side, the bag is very light and space saving.
G***e –
Arrived before expected date, very fast shipping. The zippers feel a little flimsy but that isn’t a big deal, and apart from that, it’s great quality! Very happy with my purchase
R***a –
Good quality, and very good value. Well done inside and outside. It has many inner pockets so you can take with you everything you need. I recommend it.
R***k –
The color is beautiful and very spacious. You can certainly take everything you need to travel, in my case I think there will even be some space left over. I have to try it in a few days to see how the resistance of the materials and zippers is, but it looks good at the moment. And super fast shipping!
A***n –
Large and practical, corresponds to expectations, pretty color
A***a –
I’m very impressed by the amount of things this bag can hold – All in one place! I absolutely love it and would definitely recommend it.
N***h –
Absolutely beautiful. It is perfect for what I needed. It has a lot of compartments to store toiletries when traveling. The color is gender neutral which is great, my husband also liked it.
R****l –
Good, practical, functional. It is a good product and the color is pretty. I’m delighted!
S***a –
Amazing! It really is compact and perfect for travel. Also there are plenty of compartments for many things! I really recommend having this for travel or just in general to keep your things in one place if you share a bathroom like I do. Great product!
M***y –
This one is perfect! It’s a good size for skincare products and the thick elastic bands help keep things upright and stable. The compartments are zipper-based with hoops so it’s a clean and organized look. The zipper compartment in front of the big compartment is a good size and isn’t transparent, so you can fit your pads, liners, and other small and thin items if you need some privacy. The zipper compartment in the middle is a standard mesh compartment, and it’s a good size for general things like makeup brushes, eyebrow razors, etc. The zipper compartment on the top is a plastic one, and it helps if you have some things that may be just a bit damp/powdery and you need to put it there (it’s easy to wipe the inside dry). The velcro is stable. I haven’t tried to hang it yet because I don’t need to, it’s just a toiletry bag I find really useful and efficient to use, and the beige color fits everything since it’s a neutral color.
R****l –
Very nice, good material and very spacious
V****a –
Very very fast delivery. Same as photos . Reccomend
T***a –
If there were inside the pockets, not the rubber bands, it would be quite good
W***a –
Very pretty bag, convenient to put in a suitcase
E***h –
Great organizer! Recommend.
M***k –
Really cute !! Amazing for the price
F***h –
Very practical toiletry bag
D***k –
beautiful, good quality and price
H***a –
I loved it! It’s even better than the picture. It has arrived before the deadline, not stained or broken, it is very spacious and the fabric is 100% waterproof
S***h –
Great, it’s very practical when you go on vacation
Y***a –
Good bag with many pockets and zips! thx
L***a –
Really nice quality! I’m very happy with it.
R****l –
Amazing for travel, good quality for the price
F***h –
Very very fast delivery. Same as photos.
D***n –
As in the description. Super! Used several times without cons.
E***a –
love it. arrived quickly. has lots of compartments, very practical for travelling
N***a –
Great bag, love the hang-up hook, lots of pockets, looks as described, happy with this purchase.
J***a –
love it. arrived quickly. has lots of compartments, very practical for travelling
D***a –
Perfect size, light weight and good quality. I was positively surprised.
S***h –
the bag is pretty but a little small for my needs