Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
love it! works very well to massage head and renove build up. works well with long hair. feels durable
A***b –
I was afraid it would be hard but it’s quite flexible
I***y –
It’s the second brush I buy, they’re soft and they wash the hair very well. Highly recommended.
N***g –
Perfect condition, very light – will be very easy to use.
C***l –
Excellent product. I use every time I wash my hair and I’m sure I have new growth coming through already.
T***j –
As described, I tried it and it is good for hair washing.
Q***n –
feels good for the scalp, helped me with hairgrowth and my dry scalp and perfectly washes my hair. Thank you.
J***s –
Very pleasant and efficient for the scalp. Good quality.
S***a –
Very beautiful brush and comfortable I use it during morning and night every day to stimulate hair growth. Fantastic
S***m –
Good quality, soft silicone, cant wait to use. Thank you 🙂
Y***a –
One of the best purchases for hair, massage makes a wonderful Plus and shampoo foams, I will definitely order more for relatives
L***v –
Very Ergonomic in the hand, great to use with hair shampoo.
V***i –
Pretty practical and very useful brush. It works at 100% and I recommend it for all kinds of people, with all kinds of hair, it really works.
K***a –
Cool thing. at the same time for massage and head cleaning.
F***k –
It’s great I have long hair and it gets knots in easy so I tryed it and it massages and brushes your hair so smooth and I really like the massaging part of it thank you very much.
Y***n –
Using it feels really nice and relaxing. The product is like described.
M***v –
Good size and quality
O***j –
It’s just ok. I tried to manage scalp last time I washed my hair, and it is nice and soft, but maybe too soft to actually feel like massage. Definitely soft enough to use on a baby. I think my fingers will do better job on my own head though.
H***m –
It’s good it gives you a little massage white you are washing your hair
R***j –
Medium stiffness brush
A***l –
Really good silicone brush. Soft but steady. Very good to remove dandruff. After oiling the hair , greater massager . Does not tangle the hair nor does it break the hair strands. I have thick, curly , long hair and it helped me shampoo my hair. with very little shampoo.
E***a –
Great massage brush, highly recommend! I bought two one for my mom
G***e –
Very happy with this purchase! This js perfect for people who want to give their scalp a massage during the shower (promotes hair growth btw!) or for people like me who get their nails monthly done and dont want to get hair strands stuck under the nails when the nails chip or when they grow a little bit out.
J***a –
I love it. Good material, sturdy and soft with the scalp. Recommend.
Q***a –
Cool brush for washing the head. Can be instead of hair scrub, don’t smell
L***k –
Very good. Feel good on the skull.
L***y –
Looks exactly like the picture am excited to use it to massage oils into my hair
B***l –
I’ve expected it to be much bigger
N***q –
Perfect size for my small hands! love the feel of the brush spikes! And i like the handle
H***b –
Great product to help wash my scalp
U***b –
Perfect as in the photos but a little hard