Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K****e –
Hold just the right amount. Easy to grip. Strap is good for threading gym locker key on. But the best thing isn’t it doesn’t leak – even when on its side.
V*****o –
I use these for work and they have performed as expected.
W****a –
If you drop this mug it will leak – but if it is tight closed it should be fine – have several as I use them all day – every day! Have one with me now, of course!
A**a –
Only minor issue is that sometimes it’s hard to open the lid, but that’s not necessarily a bad thing…it just means the seal is holding very tightly.
P****t –
These bottles are very lightweight which is great because on a long walk like today it doesn’t feel like I’m carrying exsess pounds of water! The finger loop is super comfortable for this also!
V****a –
Does what I want and without leaking, even upside down. Great to keep next to your bed for nighttime drinks with no risk of spilling. Hook loop is good for carrying around.
H***o –
I drink more water than ever with this bottle, I like the spout and water come out easily. I use the little handle most of the time as well 😊 Does not leak either!!
G***d –
Keeping hydrated well hard to overestimate, most people would be astonished by the difference it would make to their well-being, mood, and energy to be well-hydrated. This bottle is a tool to achieve that
E***s –
I wish I could buy everyone reading this one of these bottles. Everyone deserves one of these. This is bar none the best, BEST water bottle I have ever purchased. Easily worth twice this price, in my opinion.
I***q –
There is a convenient lid. My kid loves the design and is very happy with it.
K***y –
I have a water bottle with me everywhere, at home, work and always when I’m traveling. I have about 4 of these and I just love them. Love the amount of water that comes out the top, the amount you can hold inside. Super durable and affordable so they are worth the money for having a great water bottle!
C****e –
Lovely strong bottle, nice to drink from and comfortable to hold. Good value for money too.
P****h –
Is what it is 🙂
J**n –
I use this to hold my herbal tea in the fridge and to help me track hydration.
W***t –
My little girl loves this water bottle and is the talk of school 🤣
L****a –
Helps me reach my water quota
S****m –
I’ve been using it a lot since purchase and absolutely loved it! I used it almost everyday. I love how I can just add the tap water and drink right away. I keep it on my desk so I can remind myself to drink more water. I also took it to hike this weekend, it’s super light weight, no leak at all. Highly recommended!
Z****a –
Was looking for a good reusable bottle after I lost my old one. This is definitely my favorite.
B**y –
I love it very very happy with it
D***a –
Great watter bottle! Super durable yet light enough to take back packing! I fill mine 3/4 full and freeze it solid for a full days worth of ice cold water on the trail. On winter camp outs I fill it with boiling water and put it in my sleeping bag to keep me warm. I’ve dropped it many times hiking and climbing and it didn’t do anything! I prefer the wide mouth for easy adding of ice.
T****e –
The bottle leaks when not upright.
R***l –
Bought for my 4 year old son. I was first little worried if he can lock and unlock the lid by himself. But my son has no problem with doing so and he is very happy when a small piece of ice comes out while he’s drinking. One more thing that my son is happy about is the smooth surface. He put his favorite stickers on his bottle and carries it everywhere. I will be ordering another one for myself!
T***r –
So easy to clean, dishwasher safe as well but you don’t need that to be honest. No awkward places that can’t be cleaned.
U***y –
I lost my water bottle and was in a desperate need of a new one. I am very happy to have found this since it fit me in many ways.
M****y –
Great bottle on all counts. Will be ordering again 👍
S***e –
The bottle came as described and was what expected.
A****n –
Love this and plan on buying more for my kids.
D***k –
I have purchased this exact bottle and loved it. well after a year of me constantly dropping it, it was no longer leakproof.
M****g –
This water bottle is perfect and the price is on point. I have been hunting for a water bottle I knew I’d /actually/ use for years.
R****k –
Great bottle. Easy to drink out of and easy to keep clean