Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G****a –
I loved it super cute and it came much earlier than I expected. Thanks
I****q –
It was about a little over a month. The product was carefully packed, there is no damage, double-sided Scotch, going in the kit, very sticky and glued deliberately to the surface
E***g –
Perfect!! very pleased, they were packed carefully and work well!
N***r –
The thing is cool. It came quickly. In the kit there was a sticker to glue the holder. Everything works, the cat is cute, quality is cool, I’m all happy!
J****n –
My daughter loved it. It looks strong and tough. I think you can perfectly hang a coat or jacket on it. I hope to buy more because they are very beautiful and original.
F***e –
Super cuteeeee but it came without tape/sticker thingy but it’s okay
P***o –
Product received on time. Perfectly packaged, the product is not damaged Very cute it works properly. A sticky rectangle is provided to hang the product
F****d –
The cat does not completely fade out of the box, unfortunately. To get out completely, you need to pull the tail very sharply. If it hangs on the wall, it will not last long for sure
S****n –
I love it! It’s exactly the same as in the photo. Excellent quality and very vivid colors
M***t –
Just as described. Packaging was a bit damaged but the item arrived safely. Very cute
O***l –
It’s super sure! It’s able to hold my heavy keys and so easy to stick to the wall or any flat surface! The cat doesn’t come out all the way as expected but regardless is still very cute and useful.
C***e –
Adorable, looks like it couldn’t hang anything too heavy but I think I might hang my oven mitts from it. I like to say hello when his little head pops up.
B***y –
Works very well, small but cute, with sticky tape in the box for those who can not pierce their wall, I recommend
W****t –
The CUTEST! it’s pretty lightweight so it’s best suited for little things- I use it to hang my mask and keys 🙂
R***h –
Lovely and cute, just like the pictures. Not very sturdy and resistant, but couldn’t expect more for the price.
N***l –
Smaller then I thought but still cute. Colors match but I would hang it up with my own adhesive rather than the one they give u in the package. Just so you know it won’t fall off the wall when hanging something on the tail.
K****e –
Product received on time. Perfectly packaged, the product is not damaged Very cute it works properly. A sticky rectangle is provided to hang the product
G****e –
Perfect! Just what I expected. Arrived quickly and looks just like the picture. Will be getting more in the future. Perfect condition on arrival. Very happy with this product 🙂 I would recommend
A****n –
Very cute, the cat comes out having something hanging on its tail with very little weight, comes with adhesive to stick anywhere
A***h –
I love how the cat pops up when I pull on the hook. Other than that, these hooks could be made better because it feels loose when I tug on it. I can easily move the hook from side to side like a loose tooth. The lid does not prop open all the way when pulled so you would sometimes have to open it manually.
U****d –
They’re great! I love them
V***e –
The cat does not completely fade out of the box, unfortunately. To get out completely, you need to pull the tail very sharply. If it hangs on the wall, it will not last long for sure
M***y –
So extremely cute, it works perfectly. shipped much earlier than expected. It comes with a square of doubled sided tape for easy application onto a wall.
P****y –
The product is as pictured and described, a good size hook! arrived a little over a week earlier than predicted and packaged safely. overall i am very pleased!
W***y –
I LOVE IT SO SO CUTE!!
H***o –
It took a while for me to receive these items but they are so cute and worth it! My boyfriend and I hang our keys on these hooks. I cleaned the wall with rubbing alcohol, then after it dried, stuck the hanger to the wall with the provided adhesive tape for at least 24 hours before using.
E****b –
So stinking cute. I originally bought it for myself but I’m going to give it to my friend for Christmas and order another for myself
K***r –
Good but nothing to hang on the walls, I had to manage with strong glue. He is smaller than I thought but otherwise as in the picture. I recommend
F****o –
It’s bigger than I imagined, it’s very nice
J***e –
It’s just like the picture, I love it.
D***y –
Absolutely adorable. The colors are exactly the same and such a pretty shade of pastel. Definitely worth the price. Came safely in the mail and the sticky adhesives provided work very well – enough to hold up when keys are on it. Only complaint is when the keys are on the tail, the head doesn’t pop up fully so I have to manually open it but it isn’t that bad.
L****y –
Smaller than i expected but still functional
D****n –
Good product, as the pictures. Came very well packed.
T****k –
They’re very pretty, they’re smaller than I thought
V***a –
A little smaller than I thought it would be but super cute
U****y –
Same as description! super cute cant wait to stick into the bathroom!