Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
W***e –
Super happy with the product! It is helping me grown my beard in 3 weeks into growing one. I have a lot of areas with no hair or limited amounts and this product has helped stimulate a lot of new growth. My beard definitely feels much softer and have had complements on the scent. Already recommended to my bearded friends.
O***r –
I have never been able to grow a beard in certain spots of my face, but this roller changed my life. High quality. Neatly packaged and very sanitary. Great product for a patchy beard. A lot of sleeping follicles on my chin have been activated, and my beard looks fuller! It takes time, but I definitely recommend it!
G****e –
Before I tried this roller, my beard grew really poorly. This product has definitely thickened my facial hair and helped it grow faster. This product has definitely thickened my facial hair and helped it grow faster. The roller is easy to use. Product came well packaged and with security in mind.
C****s –
I’ve used this product for about a month and a half now and highly recommend.
S***e –
Just received my kit. Super efficient delivery. Very nicely packaged. Everything looks high quality.
A*****a –
My fiancé uses this maybe twice a week, it’s been about a month and we have already noticed multiple new hairs growing where there weren’t any before.
V****e –
Good price, easy to use and works well!
M***s –
Really does work…notice hair growth with in weeks of use….
R**e –
Just tried this for the first time and I really think this will help me grow hair in my patchy spots The tool itself is good quality and easy to use.
A**x –
To be honest, I did not have high hopes for this product. But after just a week of use I am seeing hairs in places that were not there before!
I***n –
The derma roller is well constructed tool and is easy to use.
J***s –
I have bought this for my husband and he loves it. His beard is visibly thicker and more glossy after using the roller
B**y –
The packaging was free from damage and overall had a very pleasing aesthetic to the eye. This product has simple instructions so it is easy to use and would make a great gift for anybody trying to improve their facial hair growth.
J*****y –
Feels like a good quality product. I have been using it for few weeks now and have seen some positive changes
M***e –
Just started my treatment today, we’ll see in 4-8 weeks where my progress is at.
N**k –
Can’t wait to see the results!
A***n –
Seriously worth ever cent. I literally just used this yesterday and this morning I noticed a few new beard hairs on spots that normally don’t come
J*e –
I’ve always had trouble growing a full beard. This is helping my patches fill in and connect. Will definitely certainly continue to use!
E***n –
I am excited to see what kind of growth comes of this after a longer term use as I’ve only used it twice now.
F***k –
The item arrived on time as promised. I was a little nervous about the roller but it’s very easy to use and painless. I’m extremely excited about the potential results
L***s –
Got it for my beard. Was a bit skeptical that this wasn’t going to work. But some weeks later I’ve had great facial hair growth results
S**n –
I’ve been using this for about a week or two…not sure if I am seeing results…
R***r –
This really does nothing for thickening hair definitely doesn’t do anything for growing hair.
W**t –
I can say that the derma roller is very comfortable. It comes with a nice, clean case. The entire package is nicely & professionally done. I highly recommend this to anyone looking to fill in any missing patches or thicken what they currently can grow.
R****t –
I was skeptical before purchasing this product. I’ve tried so many things to help and nothing seemed to be working. I’ve never seen my beard so full and clean on the cheek and neck edges because of how full it made it. Would recommend.
T**s –
The product was a gift. The packaging is very professional, it gives off the appeal that’s it’s an expensive product. The derma roller is high quality and feels good in the hand. Just started my beard journey and I’m more confident now!
C***s –
My wife bought this kit for me since I’ve been trying to grow my first beard during the lockdown. It’s easy to use. no pain. I’ll update this review after a few weeks with hopefully even more positives.
J****r –
I’m 26 and have had trouble growing facial hair, patchy and bare in some parts. I’ve been tried several products to get hair growth to fill in missing patches in my beard. Nothing has shown any results until I found this. 10/10 recommend!
R**k –
I dont usually write reviews but this product feels different and I feel confident about it. Everything seems to work great and I love how there is no serious pain or discomfort when using the roller.
D***d –
So I ordered the derma roller because I have not been able to grow out facial hair in certain spots on my face. High quality roller, perfect size needles that don’t cause bleeding or pain. This product does take time to see results but with correct usage and dedication it is well worth the money.
M***n –
I have a very patchy beard growth pattern and out of all the men in my family, I’m the only one who can’t grow a full beard. I had tried it for 3 times and hopefully I’ll be able to see the result as promised which is to grow more beard through out and evenly.
A***s –
I ordered this being very skeptical but also seeing that people have enjoyed the derma roller. I tried it out and the next day I already saw little baby hairs coming through in the “bald” spots of my growth. I’ve been using the product for two weeks now and I can tell it’s leading to new beard growth. Don’t expect an overnight miracle, but if you use as directed then it will pay off in the long run!
S*m –
The roller comes in a sealed and appears to be a sterile package but also comes in a plastic case to keep it air tight when not in use to prevent bacteria from getting to it. I’ve used the product for about a month now, I’ve noticed enough of a difference in my beard growth that I enjoy it. Extremely happy with the purchase.