Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Arab Emirates |
05-14 Business days |
| Saudi Arabia |
10-30 Business days |
| USA, Canada |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Europe |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of stayhomesale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J****a –
it’s really convenient
K***e –
ordered in both colors, looks quite good!
N***a –
the product is a little wider than I thought, but everything is exelent, very well packed and arrived before time
L***y –
Same as picture. Plastic looks a little fragile, I haven’t tried it yet.
E***s –
Received this product in very good condition, exactly as advertised.
L***r –
The thing is excellent for charging the phone, keeps on the wall perfectly! thanks for the fast delivery. Packing is wonderful
A***h –
As in the picture, there was a double-sided adhesive tape in the kit. No complaints.
D***n –
Very good product, worth buying, and it deserves five stars. Delivery was very fast.
G***a –
same as the picture. Thank you very much.
N***y –
A great way to stop misplacing items such as a phone or remote. Highly recommended for every room around the house.
E***e –
so-so. double sided tape is not bad.
A****y –
This is one of the best I have bought!!! made very well, sturdy, no screws required, and it mounted very easy. Excellent!!
G***h –
I use it to watch Netflix on my phone in the shower, I have not had any problems. It’s is very sturdy, stays where I put it. I’m very glad I bought it
S***y –
Corresponds to the description, I am satisfied
J***s –
Very simple and functional.
A***n –
Product corresponds to the description and packed well
B***a –
very convenient to use, I need one more, will order again
H***a –
Super fast shipping, fulfills function and holds pretty well
E***y –
Suitable for phone and only flat remote. Narrow.
G***a –
Very useful and fast shipping
P***y –
The installation process is really very easy. use it for tv remote controller
W***y –
use it for my phone in bathroom, it’s sturdy and convenient
D***y –
very strong and hold very good the cable
A***m –
the plastic material is ok for such price